Course Duration: 21 hours
This course has been developed to provide leadership and in-depth knowledge of ISO 9001:2015. It will explain what each clause requires and provide participants with methods and tools needed for effective implementation. At the end of the course, participants will develop confidence to lead an ISO 9001 implementation project and will be able to support an organization in establishing, implementing, managing, maintaining and continually improving a Quality Management System based on ISO 9001:2015.
Basic knowledge of ISO management system standards is recommended to facilitate the learning process
Course Format The course is divided into eight (8) chapters & seven (7) sub-chapters. Each chapter begins with oral presentation depicting the theoretical notions followed by group or individual practical work or case studies.
At the end of training, a final exam will take place in order to provide the participant with a certificate of achievement.
Course Topics • Introduction to ISO 9001:2015 standard
• Benefits of the implementation
• PDCA Cycle
• Risk based thinking
• Process based thinking
• Quality Management principles
• ISO 9001:2015 structure
• ISO 9001:2015 clauses
1. Section 1: Scope
2. Section 2: Normative References
3. Section 3: Terms and definitions
4. Section 4: Context of the organization
5. Section 5: Leadership
6. Section 6: Planning
7. Section 7: Support
8. Section 8: Operations
9. Section 9: Performance Evaluation
10. Section 10: Improvement
• Oral Presentations
• Discussions and Q&A
• Case studies
• Group exercises and workshops
• Assignment/final examination
Training material will be provided to participants in soft copy format.
Attendance & participation during the training
QAHE programmatic accreditation valid period:
From : 15 Nov 2023
To : 14 Nov 2024